Important update about the Qantas Money App
Qantas Travel Money is now Qantas Pay
To ensure you have the best experience managing your Qantas Pay account both at home and overseas, and have access to the latest features and benefits, upgrade to the Qantas Pay card and download the app today.
You currently use Qantas Travel Money
Are you still using the Qantas Travel Money card attached to your Qantas Frequent Flyer card?
From 27 October 2025, the Qantas Money app, used to manage your account, will be discontinued and replaced by the new Qantas Pay app.
To access the new app and to manage your account, you will need a new Qantas Pay card.
To get started, simply:
- Download the new Qantas Pay app.
- Log in using your Qantas Frequent Flyer membership number and PIN.
- Request your new Qantas Pay card by following the simple prompts.
- Add your card to your digital wallet to start using your card.
- Activate your new physical card once it arrives in the mail (usually within 5 - 7 days).
- Update any direct debits with your new card details.
🛈 When you download the Qantas Pay app, you will be prompted to upgrade your card. In doing so, your current Qantas Travel Money card will be cancelled. Your funds and currencies will be available to use with apple Pay or Google Pay while you wait for your physical card to arrive.
You currently use Qantas Travel Money and are travelling soon
If you’re currently away, or are travelling soon, you might prefer to wait until after your trip to download the new Qantas Pay app and receive your new Qantas Pay card.
You can continue using your current Qantas Travel Money card and manage your money on the website after 27 October.
Once you’re home, simply download the Qantas Pay app and follow the steps to get your new Qantas Pay card.
You have the Qantas Pay card
To ensure you have the best experience managing your Qantas Pay account both at home and overseas, we have launched a new Qantas Pay app, with improved features and benefits.
Due to this launch, from 27 October 2025, you will no longer be able to manage your account in the Qantas Money app.
To continue managing your account, you will need to download the new Qantas Pay app.
A new and improved app experience
We've designed the new Qantas Pay app to be easy to use and more rewarding:
- Easily add your card to apple Pay or Google Pay
- Use apple Pay or Google Pay to instantly add money to your card
- View weekly, personalised Qantas Pay card offers
- Easily reset your card PIN
The Qantas Pay app
Easily manage your money wherever you are with the new Qantas Pay app and discover new and exciting ways to earn Qantas Points on your everyday spend.3
The app is exclusive to Qantas Pay members.
We’re here for you every step of the way
If your Qantas Travel Money card is lost or expired, you can simply upgrade to a new Qantas Pay card via the app, and your old card will be automatically cancelled.
If your Qantas Travel Money card is stolen, lock it immediately via the website and call us on 1300 992 700 (Australia) or +61 1300 825 302 (overseas, charges may apply). We will help get a new card and be able to support you if you are currently overseas.
If you need help upgrading your card or using the new Qantas Pay app, please contact our Qantas Money Support Team 24 hours a day, 7 days a week on 1300 992 700 (Australia) or +61 1300 825 302 (overseas).
With the new Qantas Pay app you can now:
- Easily add your card to Apple Pay or Google Pay
- Use Apple Pay or Google Pay to instantly add money to your card
- View weekly, personalised Qantas Pay card offers
- Enjoy an enhanced user experience
Yes. If you have direct debits or recurring payments linked to your QTM card, you’ll need to update them with your new Qantas Pay card details once activated.
Yes. When you upgrade, your balance and loaded currencies will automatically transfer to your new Qantas Pay card instantly.
We've created dedicated apps for each of your Qantas Money products, with new features and an improved experience.
For Qantas Pay customers, we’ve launched the new Qantas Pay app to provide a smoother, more rewarding experience with improved features, including Apple Pay and Google Pay, more ways to add money to your account instantly, and personalised card offers.