Help and Support

Frequently asked questions

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Qantas Premier Credit Cards

How do I activate my card? Why choose a Qantas Premier credit card? Will I continue to enjoy the features and benefits of my Qantas 
Premier credit card, including points earn, when I use it for payment with Apple Pay?
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Qantas Money Home Loans

Why choose a Qantas Money Home Loan? Am I eligible for a Qantas Money Home Loan? How does the application process work?
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Qantas Pay

How do I activate my Qantas Pay card? How do I change my Qantas Pay PIN? Which currencies are available on Qantas Pay
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Card Offers

Can I link an additional card to Card Offers? Can I use any credit card that I have added to my Qantas Money App for Card offers? How do I follow up on missing points from Card Offers?
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Qantas Money App

Why use the Qantas Money app? Can I transfer money using the app? How do I view my Qantas Points balance?
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Send us a message

Enter your details below and we'll get back to you as quickly as possible.

Need to speak to us now?

For immediate help or to report fraud, disputes and lost or stolen cards, please call us 24 hours, 7 days a week.

Find out more about accessibility support available for Qantas Premier credit card and Qantas Pay.

In Australia

1300 992 700
1300 992 700

Overseas

+61 2 8222 2569
+61 2 8222 2569
(Carrier charges may apply)