Notification of planned maintenance to Qantas Pay services

We’re performing essential system maintenance from 7am Saturday 16th November to 11:59pm Sunday 17th November AEDT.

This outage will impact all Qantas Pay users, including any members who use the Qantas Travel Money card (built into the Qantas Frequent Flyer card).

During this weekend outage, you can continue to:

• use your card to shop instore and online;
• withdraw cash from ATMs; and
• view your balance and recent transactions online.

During the weekend outage, you will not be able to:

• exchange or add money. This includes loading funds or transferring between currencies, sending money to another Qantas Pay cardholder, and sending cash out funds to your personal Australian bank account;
• manage your card settings. This includes locking and unlocking your card, setting/changing your PIN; or
• join Qantas Pay. This includes requesting or activating a new or replacement Qantas Pay card.

Additionally, from Friday 8th November, you will not be able to:

• request a new Qantas Pay card if you currently have a Qantas Travel Money card.

If your card is lost or stolen, or if you need any support during the planned maintenance period, our Call Centre will be happy to help. Our Call Centre is available 24 hours a day, 7 days a week, but please note they will be subject to the same system limitations during this time. You can reach us at 1300 992 700 within Australia or + 61 1300 825 302 if overseas (call charges may apply).