Notification of planned maintenance to Qantas Pay services

We’re performing essential system maintenance from 5am Saturday 28th September to 11:59pm Sunday 29th September AEST.

This outage will impact all Qantas Pay users, including any members who use the Qantas Travel Money card (built into the Qantas Frequent Flyer card).

Travelling soon?

If you’re travelling soon, make sure you have your card and add funds for the currencies you’ll need before Friday 27th September. If you need a new card, please request one by Friday 20th September, to avoid any inconvenience during the outage.

During this weekend outage, you can continue to:

• use your card to shop instore and online;
• withdraw cash from ATMs; and
• view your balance and recent transactions online.

During the weekend outage, you will not be able to:

• exchange or add money. This includes loading funds or transferring between currencies, sending money to another Qantas Pay cardholder, and sending cash out funds to your personal Australian bank account;
• manage your card settings. This includes locking and unlocking your card, setting/changing your PIN; or
• join Qantas Pay. This includes requesting or activating a new or replacement Qantas Pay card.

If your card is lost or stolen, or if you need any support during the planned maintenance period, our Call Centre will be happy to help. Our Call Centre is available 24 hours a day, 7 days a week, but please note they will be subject to the same system limitations during this time. You can reach us at 1300 992 700 within Australia or + 61 1300 825 302 if overseas (call charges may apply).